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CRMNet
CRMNet is the web-based call reservation application that enables clients to manage their call centre effectively.
The application also provides basic client relationship management features that can enable marketing teams to perform basic CRM functions like campaign mass mailing etc;
CRMNet is an excellent tool for call centre support personnel providing the following capabilities:-
- Ability to enquire and/or maintain client detail information, change of password etc
- Ability to query client booking made via a website
- Ability to amend bookings as requested by the booker
- Ability to make new bookings
- Ability to support whole process work flow for Meetings, Incentive, Conference and Events (MICE)
- Provides operational and management reporting such as daily booking report, regional booking report, sales statistics, etc
- Data export of client details for mass mailing and marketing needs
- CRM reporting such as trend reports by product type or by sales volume, etc
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